As the Covid-19 pandemic continues businesses continue to add safety measures to ensure that both their customers and their employees can avoid infection. Restaurants like Pizza Hut and Papa Johns have been using delivery for years so their business model has been mostly unaffected by the pandemic. That said each business has been making a concerted effort to limit the spread of the virus.
An official release by Pizza Hut outlines some of the steps taken by the company during this time. “Pizza Hut is doubling down on its efforts to keep team members and customers safe, announcing the availability of contactless curbside pickup at participating restaurants nationwide. The brand will also be introducing new health and safety measures aimed at protecting team members, customers and the communities it serves, with a focus on helping to ensure that team members and guests feel safe, valued, and cared for during this critical time. Pizza Hut launched contactless curbside pickup nationwide and unveiled new pizza box safety seals. The brand will also be implementing pre-shift temperature checks, installing counter shields and distributing nearly 13 million non-surgical grade masks to employees at all restaurants across the country.”
Papa Johns has also followed suite in an official statement “As we all continue to navigate the novel coronavirus (COVID-19), we want you to know that we are doing everything that we can to protect the well-being of our Papa John’s team members, all of our customers and everyone in the communities we serve. Across the country, Papa John’s is playing a part in providing an essential service by continuing to prepare and deliver meals to our customers. During this difficult time, it is our promise that we will continue to ensure the utmost care and support to everyone in the Papa John’s family.” Specifically the restaurant is providing employees with paid time off for 14 days, wellness health checks at the beginning of shifts, affordable health plan options, waived fees on existing virtual healthcare benefit, mental health support and other services available through the employee assistance program, and the Papa John’s Team Member Employee Emergency Relief Fund. As for customers Papa Johns has implemented additional sanitation procedures in all the restaurants and implemented no contact delivery and carryout.
Contactless delivery and carryout is mentioned by both restaurants and entails a few steps universally. For delivery all the orders are left at the door to ensure that contact is limited. A seal is placed on the box to assure the customer that the box has not been tampered with since it left the oven. The drivers sanitize their hands before delivery, upon arrival, and leave the meal on a clean surface. They will knock or ring your doorbell to tell you that your order has arrived and then the drivers will create a barrier of six feet to ensure social distance is maintained.
For carryout a barrier has implemented on the counters similar to the ones seen at some of the local grocery stores. The seal is still in place for the carryout and the employees sanitize their hands before handling the order and after handling each transaction.
Pizza Hut has also implemented a contactless curbside pickup option. “Customers simply check the contactless curbside box at checkout on the website and app, or ask a team member over the phone. While placing an order, customers can provide details on the vehicle they’re driving, and then pre-pay using a credit or debit card. Once you’ve arrived, call the store or look for the curbside attendant. A gloved team member will bring out your pizza and place it in your car,” official statement by Pizza Hut.